User Support
The CardioAccess ICO database contains an intuitive on-line help system for detailed software related questions. When additional help is needed, CardioAccess offers standard comprehensive software support Monday – Friday between the hours of 8 a.m. to 6 p.m. (Eastern Standard Time). CardioAccess’ comprehensive support, includes software assistance via telephone and or remote access, as well as help with data analysis and custom reports. CardioAccess’ Support staff can not only log into any PC in your system (with authorized permissions), but through remote control, manage all aspects of support including software updates, system software reinstallation, fixing most software problems and even the ability to provide training possible whereby those being trained actually see the same actions taken by our support staff and trainers, but on their own screen in the office. This can and is done without interfering with the day to day operations of the system.
Software Updates
Software updates and system enhancements are made available to CardioAccess users current with yearly maintenance contracts. Software updates and custom reports and modifications are downloaded via our secure website.
Individual Software Engineer
Every institution is assigned a CardioAccess software engineer. This engineer is available via cellular telephone access. Each institution will be given the Cellular telephone number to their CardioAccess software engineer. Upon prior request, your software engineer will be able to provide additional support including expanded coverage hours and more comprehensive services.