CardioAccess recommends and installs IBM and Hewlett Packard (HP) branded systems, specifically designed for excellent performance and remote support. CardioAccess has chosen IBM and HP because they consistently place in the top position in performance, reliability, configuration, quality, service and support on both desktop and laptop models. All systems are installed with network adapters and modem(s) for hardware and software support, remote access, group faxing and Internet access. CardioAccess' Support staff can not only log into any PC in your system (with authorized permissions), but through remote control, manage all aspects of support including software updates, system software reinstallation, fixing most software problems and even the ability to provide training possible whereby those being trained actually see the same actions taken by our support staff and trainers, but on their own screen in the office. This can and is done without interfering with the day to day operations of the system. The three-year on-site warranty provided by both IBM and HP for all computer systems enables them to dial into your system for remote diagnostics. Should any hardware problems be uncovered both IBM and HP would then dispatch their Engineer with the proper parts reducing your down time.